If you bought a car on finance in the last 10 years, you could be owed...
Major mis-selling investigation has been launched by the FCA
- Claim back £1,000's
- Simple online claims service
As featured on:
Find out if you qualify in 60 seconds
Q1. Did you buy a car using car finance before January 2021?
Q2. Did the dealer tell you they would earn commission on the car loan they provided?
Are you subject to a bankruptcy petition or an individual voluntary arrangement (IVA)?
Your Vehicle
Vehicle registration
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| Colour: | |
| Year of Registration: |
Are these details correct?
What was the name of the company that provided the car finance?
This is the firm who supplied your finance agreement and the company who you paid, NOT the car dealer or broker you got the vehicle from. Enter the name of your car finance provideror skip if you're unsure.
This lender has told us they didn't engage in the discretionary commission arrangement and therefore no mis-selling has taken place.
Did you have any other cars on finance?
Click here to start over.
Do you know your car finance agreement policy number?
(This can be found on your car finance paperwork)
What was the name of the dealership where you purchased this car?
(Please provide the location where the car dealership was based) You can continue submitting your car finance claim today, but we will need the name of your finance provider in order to register a complaint.
Sorry, we need to know the dealership and location in order to proceed.
Click here to start over.
At the time of purchasing this car, did you live at a different address to where you live now?
What was your address at the time you purchased the car?
Select your address
Did you purchase any other cars using car finance since 2007?
Enter your current postcode
Select your address
Your Details
Your nameLast step, your signature
Thank you, your application has been received.
What happens now?
- Please note, the financial services regulator, the FCA, has allowed lenders until September 2024 before they have to begin investigating these complaints.
- We will keep you updated throughout the process via email.
What happens now?
In order to submit your complaint, we need the name of your finance provider.
Where can I find my finance provider?
- On your original paperwork that you received from the car dealership.
- On your bank statements at the time you were paying the finance.
- By contacting the dealership where you purchased the vehicle.
- On your credit report.
Once you have this information, please reply to our email with the name of the finance provider so that we can continue with your car finance complaint.
What is mis-sold car finance?
If you bought a car using Car Finance/Motor Finance/PCP then you could be due a compensation payout.
If you've purchased a car using motor finance, you may be eligible for compensation.
A new investigation has been launched by the Financial Conduct Authority (FCA) due to concerns that motor finance companies may have been unfairly rejecting mis-selling claims from borrowers who may have a legitimate clam for compensation due to undisclosed commissions, unfair interest rates and expensive hidden extras.
Estimates are that up to £30 Billion could be due in compensation and that this could be as big as the PPI mis-selling scandal.
Start your claim as soon as possible, as redress rules could set a cut-off date.
Start your Car Finance Claim
Have you been a victim? Direct Redress can help you
You could be eligible for a claim if you have been a victim of any of the following:
New rules in 2021 banned this type of hidden commission. If you purchased a car before this date and used finance, you could claim.
Also known as discretionary commission arrangement, where dealerships would get increased commissions for charging you a higher interest rate.
The car dealership didn't take the time to clearly explain to you the fees, total cost and interest rates involved with your car finance purchase.
These are the most common types of finance arrangements when purchasing a car where you pay it off in monthly instalments.
Don't worry if you are unsure, these are just some of the reasons you could have been mis-sold. It's our job to find out what you could be owed.
The FCA has paused the investigation of motor finance complaints (from the usual 8-week deadline) and this may continue until on or after 4th December 2025 whilst they examine the issue of car finance sales that involved commissions. We can still submit a complaint on your behalf but may not receive a response until after the FCA has completed its review.
How do I claim?
We do all the hard work for you
Step 1:
Submit Your Details
We've made it incredibly easy for you to apply. All we need is some basic details to get your claim started.
Step 2:
We Check Your Claim
We'll gather all the necessary information directly from your lenders and then process your claim to get back the money you could be owed.
Step 3:
You Get Paid
It's as simple as that, we do all the heavy lifting, to get you back the money you could be owed.
Why choose Direct Redress?
We've been successfully helping clients to get back what they are owed for 14 years.
We put you first
We put you at the centre of everything we do and strive to deliver a great experience for you. All of our customers receive our first class service.
We do the right thing
We're fair, honest and upfront, and do our best for you every time. All financial institutions have a responsibility to act fairly, and it's our job to hold them to account.
We go the extra mile
We take the time to carefully understand where a financial institution has acted unfairly and continue to fight your corner to recover the money they owe.
Our dedicated team of claims experts will use their specialist understanding to carefully construct and present your case to lenders, keeping you updated every step of the way. We believe all lenders have a duty to operate ethically, and we are unrelenting in our pursuit to get you back the money you could be owed.
How we help
We've been helping customers with claims for over 14 years.
We're well known throughout the industry for our huge success in reclaiming over £100 Million for our customers, across various types of claims.
We take great pride in our customer service and always seek to deliver the highest standards of customer care. We strive for consistent, positive customer satisfaction.
£100 Million+
Reclaimed for our thousands
of happy customers
14 Years
Experience working in the
claims industry
250,000+ Clients
We've helped thousands
reclaim compensation
Our Fees
We work on a No Win, No Fee basis and our fees are charged only in the event of a successful claim on the win amount awarded.
Our fees are in accordance with the guidance from the Financial Conduct Authority.
Our fee is calculated as a percentage of the win awarded, if there's no win there's no fee.
You do not have to use a claims management company to pursue a claim. You can always contact the organisation directly and make use of the Financial Ombudsman Service if dissatisfied.
Start your Free Assessment| Refund Amount | % Fee Rate |
|---|---|
| £1 - £1,499 | 30%+VAT |
| £1,500 - £9,999 | 28%+VAT |
| £10,000 - £24,999 | 25%+VAT |
| £25,000 - £49,999 | 20%+VAT |
| £50,000+ | 15%+VAT |
Frequently Asked Questions
What is PCP / HP finance?
Personal Contract Purchase (PCP) and Hire Purchase (HP) are car finance options where you usually make monthly payments typically over 2 to 4 years. Personal Contract Purchase are where you make loan repayments with the option to pay a larger 'balloon' payment at the end if you want to own the car. Hire purchase is where you pay off the total value of the car in monthly instalments.
How do I know if I’m eligible to claim?
You may have a claim if your lender didn't disclose commission details or if you faced higher interest rates due to undisclosed commissions. If you have entered into a PCP/HP agreement within the past 10 years, you may be eligible to make a claim. You can still make a claim even if your agreement has already ended. Take our free assessment to find out if you qualify.
What are the costs involved?
You can view our full Terms and Conditions which detail our fees here.
How long will the claim take?
The FCA has paused the investigation of motor finance complaints (from the usual 8-week deadline) and this may continue until on or after 4th December 2025 whilst they examine the issue of car finance sales that involved commissions. We can still submit a complaint on your behalf but may not receive a response until after the FCA has completed its review.
What happens when a claim is successful?
If you are due compensation, this may include a refund of commission paid or the difference in interest rates if you were placed on a higher rate. The lender will usually make this payment directly to you by bank transfer and we will send you an invoice for our fees.
What happens if my claim is rejected?
If your claim is rejected, we will review the lenders decision and inform you whether we are able to escalate your case to the Financial Ombudsman Service who will investigate this further.
Our service is simple and easy.
All of our car finance mis-selling claims are covered by our No Win, No Fee service.