Have you had a loan, credit card or store card?

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New Service We are well known for PPI claims but this is a new type of mis-selling

How does it work?

There are an estimated 60 million credit cards in circulation in the UK, more than two thirds of people have at least one.*

Lenders were only meant to provide these products (store cards, credit cards or loans) if they were suitable, but instead borrowers were often encouraged to increase their credit limits or take an additional loan or card without completing the proper checks.

If they did not do these checks correctly your account could have been mis-sold, and you could be due a refund.

No Win, No Fee service.
Our simple process makes claiming easy.

Use our Free Assessment to find out if you qualify.

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Don't worry - you don't need your account information or paperwork.

Step 1 of 3 - Store Cards

Please select the retailers you have had a store card with:
12 years helping clients
+ million
reclaimed in PPI

Some of the reasons you could claim

Below are only a few of the reasons you may have a claim. Don't worry, use our Free Assessment and we'll find out for you.

No affordability checks

Did the lender make affordability checks when you opened the account and if you increased your credit limit?

Fees or charges not clear

When you took out the credit were the charges and associated fees made absolutely clear to you?

Unable to pay bills

Your payments for credit grew to the point that you struggled to pay for your monthly essentials like bills or mortgage payments.

Encouraged to borrow further

Did the lender give you offers that encouraged spending, cash advances or better deals the more you borrowed?


You had to take out further credit to pay the initial one back.

Your circumstances

Did the lender take into consideration your situation and personal circumstances.

Risks not made clear

Were you made aware of the risks associated with borrowing more?

Unfair lending

Did your lender continue to offer more credit through debt consolidation?

Happy to Help

We take great pride in our customer service and always seek to deliver the highest standards of customer care. We strive for consistent, positive customer satisfaction.

200,000+ PPI clients

How we can help?

We believe that lenders have a responsibility to operate ethically. We work to hold lenders accountable when they engage in irresponsible lending practices and fight to get back the money you are owed.

If you have been the victim of irresponsible lending, we are here to help. We believe that everyone deserves a fair chance to access credit on fair terms, and we are committed to fighting against irresponsible lending practices.

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Our Values

We put you first

We put you at the centre of everything we do and strive to deliver an exceptional experience for you.

We do the right thing

We're fair, honest and upfront, and do our best for you every time.

We go the extra mile

We go above and beyond for our clients and for each other.

Our Fees

We work on a No Win, No Fee basis and our fees are charged only in the event of a successful claim on the refund amount awarded.

Our fees are in accordance with the guidance from the Financial Conduct Authority and are detailed in the table opposite.

Our fee is calculated as a percentage of the refund awarded, if there's no refund there's no fee.

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Refund Amount % Fee Rate
£1 - £1,499 30%+VAT
£1,500 - £9,999 28%+VAT
£10,000 - £24,999 25%+VAT
£25,000 - £49,999 20%+VAT
£50,000+ 15%+VAT