Pre-contract Summary Information
It's important that you understand how our service works and how we charge for the service we provide, so please take time to read this document which covers some frequently asked questions and our Terms and Conditions.
Who are we?
Direct Redress Limited is a Claims Management Company (CMC), authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activities. Our firm registration no. 838662 is recorded on the FCA register www.register.fca.org.uk.- Address: Direct Redress Ltd, Booths Park 5, Chelford Road, Knutsford, WA16 8GS
- Telephone: 01565 364 357
- Email: clients@directredress.com
What services do we provide you?
We provide a claims management service to help clients recover monies they may be owed due to financial mis-selling, maladministration, undisclosed commissions, unauthorised transactions and/or a breach of legislation (e.g. Consumer Credit Act 1974). This includes, but is not limited to, cases involving misrepresentation by banks or other financial institutions, as well as instances where clients have been victims of financial scams and/or fraud with the provider/lender, potentially entitling them to compensation. We will assist you in identification of claims, preparation of required paperwork and representation in making a claim. We will work on your behalf to present a strong and detailed claim to the bank/finance provider/financial advisor. We will provide you with advice in regard to making the claim, any offer of compensation you receive and if your claim is rejected, advice on the next steps and whether your claim can be escalated. If necessary, we will escalate your case to the Financial Ombudsman Service (FOS) or the Financial Services Compensation Scheme (FSCS).What might you need to do?
You will need to speak with us so that we can establish the basis and merits of your claim. You will also need to provide us with any documentation which relates to your claim that you possess, although we may be able to obtain some of this documentation on your behalf. Such documentation might include (but not limited to); finance agreements, product documentation and bank statements. We may also need proof of identity documentation from you. You will need to sign paperwork which is required for your claim in a timely manner.How will we keep you updated?
We will keep you updated throughout your claim(s), so you that you know how your claim(s) is/are progressing at each stage of the journey. We will update you within 10 business days when there are any material developments on your claim or when we receive any information which is for your attention. Where there are no material developments, we will update you at least every 6 months in writing.How much will it cost?
We work on a No Win, No Fee basis. If your claim results in Compensation, the total fee is a percentage of your gross compensation or the maximum amount listed in column (2), whichever is lower.| 1. Compensation amount | 2. Our Fee (+VAT) | 3. Example Gross Compensation | 4. Example Fee (inc VAT) | 5. Net Compensation |
|---|---|---|---|---|
| £1 - £1,499 | 30% up to a max of £420 | £1,200 | £432 | £768 |
| £1,500 - £9,999 | 28% up to a max of £2,500 | £5,000 | £1,680 | £3,320 |
| £1,500 - £9,999 | 28% up to a max of £2,500 | £5,000 | £1,680 | £3,320 |
| £10,000 - £24,999 | 25% up to a max of £5,000 | £20,000 | £6,000 | £14,000 |
| £25,000 - £49,999 | 20% up to a max of £7,500 | £35,000 | £8,400 | £26,600 |
| £50,000 + | 15% up to a max of £10,000 | £55,000 | £9,900 | £45,100 |