I/We authorise Direct Redress Limited to act on my/our behalf in respect of my/our Claim for Compensation for unreasonable or erroneous Credit/Bank charges, a mis-sold Payment Protection Insurance Policy, and/or any other financial irregularities. If deemed to be in my/our best interest. I/We give Direct Redress Limited full authority to refer my/our details/claim(s) to any banking group or third party, including but not limited to the Financial Ombudsman Service and/or the Financial Services Compensation Scheme, in order to identify any areas of mis-selling and then recover monies that may be owed.
This letter is my/our instruction to you, the Company, to deal directly with Direct Redress Limited in respect of my/our claim. I/We expressly authorise that you, the Company, release to Direct Redress Limited any information, whether deemed confidential or otherwise as requested by them.
I/We acknowledge that I/We could pursue a claim directly with the Company, but I/We have instead opted to engage Direct Redress Limited whose fees will be recoverable from me/us. I/We request that all communications and payments be made directly to Direct Redress Limited.
I/We authorise the extension of this authority to any outstanding claims which you are currently processing on my/our behalf and that a copy of this authority shall have the same validity as the original.
I/We understand that if monies are used to redress an outstanding debt balance or arrears, a full fee will still be payable to Direct Redress Limited as outlined in the Terms of Engagement.
I/We give authorisation for Direct Redress Limited and/or the Company to contact any third party to gain information which may be needed to progress my/our claim. Furthermore, I/we give consent to the third party to release any information as requested by Direct Redress Limited and/or the Company. I/We understand that all answers and statements given to Direct Redress Limited by me are factual and to the best of my knowledge.
I understand that in addition to the present Letter of Authority I will need to provide further information when raising expression of dissatisfaction to the Lender, about the underlying product(s), service(s) and where known, specific account numbers being complained about. Doing so will enable the Lender to assess and determine the complaint as quickly and efficiently as possible
I/We confirm that the information last supplied to Direct Redress is accurate and to the best of my/our knowledge and that any deliberate attempt to mislead may render me/us liable to prosecution. I/We give Direct Redress Limited full authority to act on my/our behalf.
I/We have read and accept Direct Redress Limited's Terms of Engagement listed below, and give them full authority to claim on my/our behalf. I/We authorise Direct Redress to extend this authority in order to further any claim on my/our behalf. I/We note particularly the Terms of Engagement relating to the collection of fees.
You do not need to use a claims management company to make your complaint to your lender or other compensation scheme, such as the Financial Services Compensation Scheme (FSCS) and if your complaint is not successful you can refer it to the Financial Ombudsman Service (FOS) yourself for free.
1.) What is it that Direct Redress Limited will do for you?
2.) What is it that Direct Redress Limited will not do for you?
3.) What is it that we require you to do?
4.) Our Fees
How you are compensated
Total Offer Awarded
Funds you receive
Our Fee to be paid
Cash in hand only
(£600 + £120 V.A.T.)
Part cash and part offset against arrears or existing borrowing
£1000.00 offset amount
(£3000 minus £1000 offset amount)
(£600+ £120 V.A.T.)
Fully used to offset arrears with the Bank
£3000.00 offset amount
(£3000 offset amount)
Without exception, all invoices must be paid in full upon completion of your case by the Lender. The costs of any telephone calls and invoice reminders may be added to the outstanding debt:-
Without exception, all invoices must be paid in full upon completion of your case by the Lender. The costs of any telephone calls and invoice reminders may be added to the outstanding debt : -
The cost of any County Court action will be added to the outstanding debt together with statutory interest, pursuant to Section 69 of County Court Act 1984 until the debt is paid in full. We reserve the right to sell your unpaid debt to a third party who will then collect the debt from you.
You are responsible for the payment of our fees within 14 consecutive days of the invoice being issued. These fees must be paid from the amount you are awarded.
(a) If your loan has been paid off in full you will receive your award in the form of a cheque, or bank transfer for the total amount of the premiums paid, together with all interest that has been incurred, plus interest at 8% on the money recovered. This could equate to around 30% of the amount borrowed. However, if the loan was closed with arrears, it is likely the compensation would be used to primarily offset those arrears.
Once we have been made aware that you have received your settlement (either via notification from you or the Third Party) we will forward an invoice to you for payment within 14 days.
(b) If your loan is still in force (e.g. you are still paying the loan)
(Part 1) You will be refunded all of the Premiums you have paid into your policy to date, along with the interest that you have incurred and further interest of 8% on this amount.
(Part 2) In addition, the Premiums you will pay during the remainder of your loan will be removed from your loan, and your monthly repayments, therefore, reduced as a result of this, thus saving you a substantial amount of money per month.
Again, the total amount recovered could amount to around 30% of your loan. If this is the settlement that you receive, our fees will be calculated from a combination of the amount recovered in a cash sum and the amount we have reduced your loan by. We expect our fees to be paid out of the lump sum you receive.
If you benefit financially by way of a reduction of existing debt (such as arrears);
Direct Redress limited require our fees settling on this matter, as set out in Clause 4 of the Terms of Engagement.
a) you agree to notify Direct Redress Limited of any settlement received from the Credit Card company within 3 days of receipt. b) We will issue an invoice for our services which will be payable immediately.
If your complaint is affected by the undisclosed commission, our fees would be payable in accordance with Section 4.
6.) Cancellation of this Agreement
7.) The Complaints Procedure
The Company operates a complaints procedure, full details of which are available on our website.
8.) Data Protection
We will hold, control and process your personal information in accordance with the Data Protection Act 1998. By providing your personal information to us, you explicitly authorise us to process the information for the purposes set out in this paragraph. You can, at any time, request a copy of all information we hold relating to you by writing to us (a written Data Subject Access Request in accordance with the Data Protection Act). We will use the personal information you provide to assess your claim and carry out our duties in accordance with this Agreement. We may share your personal information with other companies if necessary during the process of your claim for compensation, or any financial matters we believe may be of assistance to you. You have the right to opt out of having your details shared, and any request for this should be made by either telephone or in writing.
This website is owned and operated by Direct Redress Limited.
Direct Redress Limited is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activities. Our temporary permissions number is 838662 and is recorded on the FCA register www.register.fca.org.uk
† Fee is payable for any claim cancelled by the customer beyond the 14 days cooling off period. A fee is only payable in the event of a successful claim. Full details of our fees are available at our Terms & Conditions
All fees referenced were received by our clients net of charges with the exception of VAT.