Direct Redress

Existing Customers: 01565 633 363

Our Terms of Business

Authorisation to Direct Redress

I/We authorise Direct Redress Limited to act on my/our behalf in respect of my/our Claim for Compensation for unreasonable or erroneous Credit/Bank charges, a mis-sold Payment Protection Insurance Policy, and/or any other financial irregularities. If deemed to be in my/our best interest. I/We give Direct Redress Limited full authority to refer my/our details/claim(s) to any banking group or third party, including but not limited to the Financial Ombudsman Service and/or the Financial Services Compensation Scheme, in order to identify any areas of mis-selling and then recover monies that may be owed.

Instructions to the Company

This letter is my/our instruction to you, the Company, to deal directly with Direct Redress Limited in respect of my/our claim. I/We expressly authorise that you, the Company, release to Direct Redress Limited any information, whether deemed confidential or otherwise as requested by them.

I/We acknowledge that I/We could pursue a claim directly with the Company, but I/We have instead opted to engage Direct Redress Limited whose fees will be recoverable from me/us. I/We request that all communications and payments be made directly to Direct Redress Limited.

I/We authorise the extension of this authority to any outstanding claims which you are currently processing on my/our behalf and that a copy of this authority shall have the same validity as the original.

Redress/Compensation

I/We understand that if monies are used to redress an outstanding debt balance or arrears, a full fee will still be payable to Direct Redress Limited as outlined in the Terms of Engagement.

Instructions to Third Party

I/We give authorisation for Direct Redress Limited and/or the Company to contact any third party to gain information which may be needed to progress my/our claim. Furthermore, I/we give consent to the third party to release any information as requested by Direct Redress Limited and/or the Company. I/We understand that all answers and statements given to Direct Redress Limited by me are factual and to the best of my knowledge.

I understand that in addition to the present Letter of Authority I will need to provide further information when raising expression of dissatisfaction to the Lender, about the underlying product(s), service(s) and where known, specific account numbers being complained about. Doing so will enable the Lender to assess and determine the complaint as quickly and efficiently as possible

Declaration of Truth

I/We confirm that the information last supplied to Direct Redress is accurate and to the best of my/our knowledge and that any deliberate attempt to mislead may render me/us liable to prosecution. I/We give Direct Redress Limited full authority to act on my/our behalf.

Terms of Engagement

I/We have read and accept Direct Redress Limited's Terms of Engagement listed below, and give them full authority to claim on my/our behalf. I/We authorise Direct Redress to extend this authority in order to further any claim on my/our behalf. I/We note particularly the Terms of Engagement relating to the collection of fees.

Is there anything else I should know?

You do not need to use a claims management company to make your complaint to your lender or other compensation scheme, such as the Financial Services Compensation Scheme (FSCS) and if your complaint is not successful you can refer it to the Financial Ombudsman Service (FOS) yourself for free.

Terms of Engagement

1.) What is it that Direct Redress Limited will do for you?

2.) What is it that Direct Redress Limited will not do for you?

3.) What is it that we require you to do?

  1. to pursue your claim,
  2. to enter into correspondence and negotiations on your behalf,
  3. (c) to receive, process and provide valid receipt for any remuneration made,

4.) Our Fees