Direct Redress Limited has designed this website with the idea of offering you a source of information. Whilst we endeavour to maintain the site and keep the information held within as up to date as possible, we cannot accept any liability or responsibility for any mistakes or omissions.

The content of the website concerns our services and is for general information and guidance only. Specific and individual cases may require a unique approach, as circumstances of and particular situations can and will differ from person to person. We will be happy to discuss the specifics of your situation with you, if and when you instruct us to act on your behalf. You should always consult a legal specialist, before deciding to take, or not to take, legal action. In some cases we will refer you to an appropriate solicitor as set out in paragraph 9 below.

By using this website and the information contained within, you agree to be bound by our terms and conditions of use. In particular, we will not be liable for any losses, damage (whether direct or indirect and including without limitation, loss suffered as a result of breach of these terms which is not a foreseeable consequence of the breach, lost profits, lost opportunity, goodwill, loss of contracts, increased costs or expenses) arising out of the use or inability to access the information on this website, or as a result of any errors or omissions on the website.

We do aim to make sure that the website is operational 24hrs a day, but cannot always guarantee this, as there are aspects pertaining to the operation of the site, that are out of our hands and if needed, we may suspend access to the website at any time and for any reason and without notice.

This website does not provide legal advice or make any offers of any sort. By using the site, you agree that you are not relying on the information in the site and its content.
For some types of claim we have a referral relationship with solicitors from whom we may receive a referral fee for passing them details of your claim. Please refer to paragraph 9 for our additional terms for referred claims.

We cannot accept any liability for any viruses that may be downloaded as a result of using this site, although we do aim to ensure that the website is free from viruses.

We make no warranties, promises or guarantees, in relation to the content of any sites that are linked to from this website as they are not controlled by Direct Redress Limited and as such, we cannot accept any liability for them.

All intellectual property rights and copyright in the material on this website belongs to Direct Redress Limited, unless otherwise stated.

Direct Redress is incredibly proud to support Clic Sargent and donate a percentage of profits to the charity.

Direct Redress Terms of Engagement

WHAT IS IT THAT DIRECT REDRESS LIMITED WILL DO FOR YOU?

        • We will assess your claim and if appropriate, pursue a claim for the recovery of your losses, on your behalf.
        • We will deal with all aspects of your claim, including all correspondence. This includes all negotiations where required with relevant companies and/or institutions. On occasion, it may be necessary for us to obtain further signed documentation to make this possible.
        • We will, if needed, pursue your claim with the Financial Services Compensation Scheme, the Financial Ombudsman Service (or other regulatory body) at no additional cost to you.
        • We will inform you of all and any offers of settlement that we receive, evaluate them and inform you in writing whether we consider that you should accept or reject the offer.
        • We will always act in your best interests when pursuing your claim and endeavour to achieve for you, the absolute best results realistically obtainable.
        • If, as per your instruction, the recovered amount is paid directly to Direct Redress Limited, we will deduct our agreed fee and forward the rest of the amount awarded to you without delay. If the payment is made directly to you, which can happen on occasion, we will forward an invoice to you for immediate payment.
        • If your claim is successful, we must advise that your Payment Protection Insurance will be cancelled.

WHAT IS IT THAT DIRECT REDRESS LIMITED WILL NOT DO FOR YOU?

        • We will not offer or give you financial advice.
        • We cannot guarantee to win a claim we accept and pursue.
        • We will not advise you to pursue a claim that in our opinion has no realistic chance of success. We also reserve the right to cancel this Agreement if we form this opinion.
        • If an offer of compensation is made in line with FOS/FCA guidelines then our full fee is payable.
        • We will not accept an offer of compensation on your behalf without your agreement.
        • We will not take your case to court (we will however inform you if we think that you should).

WHAT IS IT THAT WE REQUIRE YOU TO DO?

        • We ask that you provide all relevant information we may request without delay, this will enable us to pursue your claim efficiently.
        • Please provide us with clear instructions.
        • Co-operate fully with us.
        • Not to mislead us or ask us to act in an improper or unreasonable way.
        • To provide us with the exclusive authority (excluding even yourself) for the duration of the contract:
          1. to pursue your claim,
          2. to enter into correspondence and negotiations on your behalf,
          3. to receive, process and provide valid receipt for any remuneration made,
          4. to ask the financier of the cheque (for your compensation payment) to make it payable to Direct Redress Limited so that we can process it or, if the cheque is made payable to you, to pay it into a client account and
          5. to deduct our fee, as set out in this Agreement, before forwarding the balance to you.
        • If a compensation payment cheque is sent directly to you, you must forward the cheque to us so that we can process it, deduct our agreed fee and forward the remaining due balance to you.
        • If payment is made directly into your bank account, you must pay our invoice immediately.

OUR FEES

      • In the unlikely event that we do not succeed in obtaining compensation, you pay us nothing.
      • We charge 30% plus V.A.T. For example, if compensation of £1,000 is awarded, our fees would be £360. You would receive £640.00.
      • Compensation includes reduction of an existing debt; or other form of redress.
      • In the event that payment is made directly to you, if you fail to pay our invoice, we will take the necessary steps to recover all fees due to us under the terms of this agreement. In addition to the unpaid charges, you will pay Direct Redress Limited a recovery fee of £100.00 plus V.A.T at the prevailing rate. In addition, you will, at all times, keep Direct Redress Limited indemnified against all costs and expenses including but not limited to court fees, interest and administration fees of recovering those fees from you.

Non Payment of Invoice (Cash)
 Without exception, all invoices must be paid in full within 14 days of issue. The costs of any telephone calls and invoice reminders may be added to the outstanding debt:-

      • £10+VAT second and subsequent written reminder
      • £25+VAT second and subsequent telephone reminder
      • £50+VAT Solicitors Letter Before Action

Non Payment of Invoice (Reduction)
 Without exception, all invoices must be paid in full within 14 days of issue. The costs of any telephone calls and invoice reminders may be added to the outstanding debt:-

      • £10+VAT second and subsequent written reminder
      • £25+VAT second and subsequent telephone reminder
      • £50+VAT Solicitors Letter Before Action

Debt Recovery
 The cost of any County Court action (£30-£108) will be added to the outstanding debt together with statutory interest, pursuant to Section 69 of County Court Act 1984 until the debt is paid in full.

 

HOW DIRECT REDRESS LIMITED WILL COLLECT OUR FEES

You are responsible for the immediate payment of our fees. These fees must be paid from the amount you are awarded.

PPI (Loan or Credit Card)

      1. If your loan has been paid off in full you will receive your award in the form of a cheque or bank transfer for the full amount of the premiums paid, together with all interest that has been incurred, plus interest at 8% on the money recovered where applicable. This could equate to around 30% of the amount borrowed. However, if the loan was closed with arrears, it is likely the compensation would be used to primarily off-set those arrears. 
You requested that any settlement payment be made directly to us. If the Third Party complies with this instruction, our agreed fees will be deducted from the settlement amount prior to sending you your compensation. This will be sent to you in the form of a ‘Direct Redress Limited’ cheque. However in many cases, the Third Party may disregard your instruction to send settlement monies to us and send the cheque directly to you. In the event this happens, you must contact us immediately upon receipt of the cheque and send the cheque to us. Once we have been made aware that you have received your settlement (either via notification from you or the Third Party) our agreed fees will be deducted from the settlement amount prior to sending you your compensation in the form of a Direct Redress Limited cheque. If for any reason we do not receive the cheque from you, we will forward an invoice to you for immediate payment
      2. If your loan is still in force (e.g. you are still paying the loan)
. Your settlement may come in 2 parts.
  1. You will be refunded all of the Premiums you have paid into your policy to date, along with the interest that you have incurred and further interest of 8% on this amount.
  2. In addition, the Premiums you will pay during the remainder of your loan will be removed from your loan and your monthly repayments therefore reduced as a result of this, thus saving you a substantial amount of money per month.

Again, the total amount recovered could amount to around 30% of your loan. If this is the settlement that you receive, our fees will be calculated from a combination of the amount recovered in a cash sum and the amount we have reduced your loan by. We expect our fees to be paid out of the lump sum you receive.
If you benefit financially by way of a reduction of an existing debt (such as arrears); Direct Redress Limited require our fees settling on this matter, as set out in Clause 4 of the Terms of Engagement.

 

Credit Card Charges

 

      1. The credit card company pays the settlement directly to you or if they reduce any of your credit balances by the settlement amount, then you will be liable to pay the fee (and any additional costs paid on your behalf) direct to Direct Redress Limited.
        1. you agree to notify Direct Redress Limited of any settlement received from the Credit Card company within 3 days of receipt.
        2. We will issue an invoice for our services which will be payable immediately.

Packaged Bank Account

        1. If the Lender pays the settlement directly to you or if they reduce any of your balances by the settlement amount, then you will be liable to pay the fee (and any additional costs paid on your behalf) direct to Direct Redress Limited.
          1. You agree to notify Direct Redress Limited of any settlement received from the Lender within 3 days of receipt.
          2. We will issue an invoice for our services which will be payable immediately.

 

CANCELLATION OF THIS AGREEMENT

        • We reserve the right to cancel this Agreement at any time. There will be no fee payable if we advise you that your claim is unlikely to succeed and you have fulfilled your obligations (as laid out in section 3 of this agreement).
        • There will be no fees payable if you cancel within 14 days of this agreement.
        • If this agreement is cancelled (by either party) when an offer of payment has been made, we will enforce our charges of 30% plus VAT, plus any fees which may have been incurred by us in the administration of your claim.
        • If you cancel this Agreement prior to any offer or settlement has been made, we reserve the right to charge you reasonable costs for the administration of your claim, up to the point at which you informed us you would like to cancel.
        • Cancellation of this Agreement by either party must be in writing and delivered by recorded delivery post.

THE COMPLAINTS PROCEDURE

The Company operates a complaints procedure, full details of which are available upon request.

 

DATA PROTECTION

We will hold, control and process your personal information in accordance with the Data Protection Act 1998. By providing your personal information to us, you explicitly authorise us to process the information for the purposes set out in this paragraph. You can, at any time, request a copy of all information we hold relating to you by writing to us (a written Data Subject Access Request in accordance with the Data Protection Act). You will be charged an administration charge of £10.00 for this. We will use the personal information you provide to assess your claim and carry out our duties in accordance to this Agreement. We may share your personal information with other companies if necessary during the process of your claim for compensation, or any financial matters we believe may be of assistance to you. You have the right to opt out of having your details shared and any request for this should be made by either telephone or in writing