You could be due compensation even if
your investment has performed well.
We'll find out if you could be due thousands of pounds.
St. James's Place has set aside £426 Million for compensation.
- No Win, No Fee service
- Claims worth £1,000s
- We make claiming easy
As featured on:
Find out if you qualify in 60 seconds
Q1. Which was the main service
you had with your financial adviser?
Q2. Approximately which year did you take out the service?
Q3. How often have you met with your financial adviser since using their services?
Q4. Has your adviser recently asked you if your circumstances have changed?
Last step: Your Details
Your nameThank you, your application has been received.
What happens now?
We're going to give you a call
Before we can submit any potential claim, we need to give you a quick call to confirm a few details with you.
Please look out for our telephone number: 01565 364 774
One of our team will be in touch during our office hours of Monday - Friday, 9am until 5.30pm.
We specialise in reclaiming Ongoing Advice Fees
Direct Redress is here to set right what St. James's Place may have done wrong.
If you have invested with St James's Place, it’s most likely that you've been paying Ongoing Advice Fees. If they haven't conducted annual reviews with you, then you could qualify for a refund of the fees they have charged, which could amount to thousands of pounds. Direct Redress specialises in handling these types of claims. We will ensure that if you are eligible, that you receive the compensation that you are entitled to.
We make the whole process, simple and stress free. To get started, click the 'Check if you Qualify' button below and provide us with some basic details then one of our claims experts will be in touch to discuss your eligibility for a claim.
Check if you Qualify
Some of the reasons you could be due compensation from St James's Place
Have you encountered any of the following situations?
Have you engaged with SJP within the last 10 years, and you were billed for services you were unaware of or never actually received? Millions of pounds in financial adviser fees are being deducted from UK investors’ ISAs, pensions and investments every year – these fees could be refunded to you.
Were you advised to move your personal pension to another pension provider, which resulted in incorrect allocation of funds or investments? Were you promised a guaranteed return? Were you pressurised into moving or cashing in your pensions? Or were you not given the full information about your pension options?
How do I claim?
We do all the hard work for you
Step 1:
Submit Your Details
We've made it incredibly easy for you to apply. All we need is some basic details to get your claim started.
Step 2:
We Check Your Claim
We'll gather all the necessary information directly from your provider and then process your claim to get back the money you could be owed.
Step 3:
You Get Paid
It's as simple as that, we do all the heavy lifting, and get you back the money you could be owed.
Remember, we offer a No Win, No Fee service.
Check if you QualifyIf you used St James's Place in the last 10 years, you could be owed compensation.
Following regulatory revisions in 2013, most investments and pensions have built-in adviser charges. These fees are deducted annually to cover a level of ongoing service which you contractually signed up for. Financial adviser fees are continuously being deducted from UK investors’ ISAs, pensions, and investments each year—these charges might be eligible for reimbursement.
The adviser may have failed to deliver the complete range of services you were paying for. Whenever the adviser falls short of fulfilling these service standards, they breach the terms of their contractual obligations, potentially entitling you to compensation.
If you utilised services from St James’s Place within the past 10 years, it's possible that you paid Ongoing Advice Fees but didn't receive the service you should have and could therefore be owed compensation.
Why choose Direct Redress?
We've been successfully helping clients to get back what they are owed for 13 years.
We put you first
We put you at the centre of everything we do and strive to deliver a great experience for you. All of our customers receive our first class service.
We do the right thing
We're fair, honest and upfront, and do our best for you every time. All financial institutions have a responsibility to act fairly, and it's our job to hold them to account.
We go the extra mile
We take the time to carefully understand where a financial institution has acted unfairly and continue to fight your corner to recover the money they owe.
Our dedicated team of claims experts will use their specialist understanding to carefully construct and present your case to St James's Place, keeping you updated every step of the way. We believe all Financial Advisers have a duty to operate ethically, and we are unrelenting in our pursuit to get you back the money you could be owed.
Our Fees
We work on a No Win, No Fee basis and our fees are charged only in the event of a successful claim on the win amount awarded.
Our fees are in accordance with the guidance from the Financial Conduct Authority.
Our fee is calculated as a percentage of the win awarded, if there's no win there's no fee.
Check if you Qualify| Refund Amount | % Fee Rate |
|---|---|
| £1 - £1,499 | 30%+VAT |
| £1,500 - £9,999 | 28%+VAT |
| £10,000 - £24,999 | 25%+VAT |
| £25,000 - £49,999 | 20%+VAT |
| £50,000+ | 15%+VAT |
We can help you too
It's our job to set right what Advice Firms have done wrong.
We have vast experience when it comes to claims against large institutions. In our 13 year history, we have successfully claimed back in excess of £100,000,000 across various types of claims, for more than 250,000 clients.
We work on a no win, no fee basis which means that if you don’t have a successful claim it wont cost you a penny. Our fee’s are the standard charges set by the Financial Conduct Authority, from 15% to 30% + VAT subject to the size of the compensation awarded.
We understand that every client's situation is unique. That's why we provide a personalised service tailored to your specific circumstances, ensuring that you receive the attention and support you need throughout the claims process.
Clear and open communication is fundamental to our approach. We keep you informed at every step of the way, providing regular updates on the progress of your case and answering any questions you may have.
Frequently Asked Questions
Do you need any paperwork from me?
What happens after I sign the forms?
How long does it take?
What if my claim is rejected?
How much compensation will I receive?
How will you keep me updated?
How will any compensation be paid?
Can I claim myself?
What are your fees?
How we help
We've been helping customers with claims for over 13 years.
We're well known throughout the industry for our huge success in reclaiming over £100 Million for our customers, across various types of claims.
We take great pride in our customer service and always seek to deliver the highest standards of customer care. We strive for consistent, positive customer satisfaction.
£100 Million+
Reclaimed for our thousands
of happy customers
13 Years
Experience working in the
claims industry
250,000+ Clients
We've helped thousands
reclaim compensation
No Win, No Fee
You only pay a fee if your
claim is successful
At Direct Redress, we believe that Financial Advice firms have a responsibility to operate ethically. We work to hold Financial Advisers accountable when they engage in poor practices and fight to get back the money you are owed.
St. James's Place in the News
Keeping you up to date with the latest mis-selling scandals
"St. James's Place sets aside £426m provision for client refunds"
"SJP braced for £426m payout — and this is just the beginning"
"Wealth managers face the music after years of rip-off fees"
"St. James’s Place business model under scrutiny after fee cut"
Our No Win, No Fee service is simple and easy.
All of our St. James's Place claims are covered by our No Win, No Fee service.