Direct Redress

Existing Customers: 01565 633 363


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PPI is defined as Payment Protection Insurance and is usually sold alongside loans, mortgages, credit cards or any other financial agreements as a form of cover in the event of unforeseen challenges that may affect repayment, such as accident, sickness or unemployment, resulting in you no longer being able to repay your lender.

Your bank or loan statements may state ‘PPI’ as a separate charge. In some cases though, this can be hidden and you could be entitled to PPI reclaim. Should you require any assistance or advice in respect of this then don’t hesitate to give us a call on 01565 633 363 or email us at

Our specialist claims team have a wealth of experience when it comes to dealing with PPI claims. Unlike many companies that operate within this industry, we pride ourselves on making a difference, as you may have read in the Why Us section. Many of our clients have recommended us to friends and family, we feel this speaks volumes about our PPI claims success. We are also incredibly proud of the calls, letters and emails we have received from our clients, stating their thanks.

Banks offer a free complaints service and you have the power to lodge a complaint on your behalf regarding your Payment Protection Insurance (PPI) claim. However, it has been found by both the Financial Conduct Authority (FCA) and the Financial Ombudsman Service (FOS) that banks and lenders are still rejecting legitimate complaints to a large extent. Reclaiming with Direct Redress is simple. When we take on your case we aim to recover all of your Payment Protection Insurance (PPI) payments to date, including 8% in compensation for the inconvenience caused to you.

Most PPI claim cases are dealt with by the banks within 8-12 weeks of the initial claim, some can be far quicker. The Financial Conduct Authority (FCA) insist that all cases are investigated within this timeframe, although several banks have been granted extensions due to back logs. If your bank cannot keep to this deadline then we will take the necessary steps to liaise with the relevant authorities (including the Financial Ombudsman Service) to try to ensure a prompt settlement to your PPI claim.

The simple answer to this is no. If you have been mis-sold a product you are fully entitled to claim back the money you have incorrectly paid, plus (where applicable) contractual and statutory interest at 8%. In the ruling on 20th April 2011 by the High Court, the banks finally had to face up to the fact that they have to repay the millions of people who have been mis-sold PPI policies, so much so that the banks have set aside billions of pounds to cover the cost of this. Such is the scale of this offence; PPI reclaim will not place any marking against your relationship with them.

no win,
no fee



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